Refund Policy

We cannot accept products for an exchange/refund that have been opened from their original packaging due to sanitary purposes. Any products that have been tampered with will not be eligible for an exchange or refund. We cannot accept returns/exchange products after 30 days of purchase date.

My products arrived damaged, what do I do?

Unfortunately, we are not responsible for in-transit damage. We ensure your products are in perfect condition prior to sending them out. Once your order leaves INNEE, it is the responsibility of the shipping provider. If your product arrives damaged, please submit a damage claim through the Shipment Service Provider (depending where you are located). Once your damage claim has been submitted, please follow all further instructions provided by them.

Can I get a refund?

Refunds will only be provided within 30 days of the order date. If you’d like to request a refund, your products must be unopened, unused, and in their original packaging. Please e-mail us at info@innee.co to set up a refund. You must send your unopened products back to INNEE (postage paid by the customer), and once received, your refund will be processed. Tracking information MUST be provided to ensure we receive your products. Once received, please allow up to 5 business days for your refund to be processed. Please note: all bundles and sale items are final sale and cannot be exchanged or returned.

Please note:

– Shipping fees will not be refunded to customer.

– We reserve the right to refuse a refund if it does not abide by our policies listed. Please allow at least 5 business days after we’ve received your unopened, unused, and in their original packaging for your refund to be processed.

Once your order is placed, we cannot change, cancel, or adjust it. ALL SALES ARE FINAL.